![]() ![]() There's a 'Temp Sensor Error' message when I go to print.Do the best you can, and we'll work from there. Often, seeing the problems you're experiencing gives us the best information for helping to resolve any issues you're experiencing quickly.ĭon't worry if you don't have all of this information on hand. What problem/concern are you having with your printer? Please be specific.Are you using Cura as your slicer, or another slicer program?.Are you printing via SD card (UMO/UM2), via USB stick (UM3), over wifi/LAN in Cura (UM3), or using another method?.Have you recently replaced any parts or disassembled any part of the machine?.What version of the firmware are you running? (UM2 series: Maintenance-> Advanced-> Version) (UM3 series: System -> Maintenance -> About This Printer).Serial Number (located on underside of printer, or on the back panel if your serial number sticker is silver, please note that the serial number is the long alphanumeric code under the barcode starting with UM or BPP, not the 4 digit number below the words "serial number").Providing the following information when you submit your ticket will eliminate some of the preliminary back-and-forth so that we can get your machine up and running faster. These questions help us clarify the status of your machine and identify any potential causes for your issue. When you submit a ticket, there are some things our technicians are going to ask. If we miss your call, please leave a detailed message with your name, phone number, and a brief description of your issue so we can call you back. Office hours are 9am to 5:30pm Eastern time. Alternately, in the bottom right corner of the page, you can open a Live Chat with one of our technicians. If you've previously had a ticket open with us before and created an account, you can also choose the Sign In option to go to your account and view your ticket. Our office hours are 9am to 5:30pm Eastern time, Monday through Friday.Ĭlicking this will open a ticket with our team. To keep things this way, we finance it through advertising and shopping links. At the top right corner of this page, you should see a button that says " Submit a request." All messages received during office hours are answered during that business day. Cura: Custom Supports Simply Explained All3DP This article is free for you and free from outside influence. ![]() The best way to get assistance is through our support system. ![]()
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